Support

Something not working, or just want to ask? Write to us. A person reads every message, and we aim to reply within two business days.

Get in touch

Feature idea? The best place is the public board, where ideas others can vote on get built first.

Reporting a problem? The support code from the app's Report a Problem screen is the fastest way for us to find exactly what happened.

Prefer email? Write to . Attachments like screenshots and screen recordings are welcome there.

Reporting a problem from the app

On your Apple TV, open Settings → About → Report a Problem. Currents shows a support code and a QR code you can scan with your phone to start an email. Including that support code lets us match your message to the technical diagnostics for the exact event. It's by far the fastest way to get something fixed.

Common questions

Do I need a Plex server of my own?

You need access to one: your own server, or a library someone has shared with you. Currents doesn't host or provide any media. It builds channels out of what your Plex account can already play.

Can I pause or rewind?

No, and that's deliberate. Currents is built to feel like live television, so the schedule runs whether or not you're watching. If you step away for twenty minutes, you've missed twenty minutes. When you want to pick something specific and control it, the Plex app is the better tool.

How do I choose which channels I get?

Currents selects a starter lineup of up to 30 generated channels from your library. Free channel settings show your starter channels, including any you have hidden. In Settings → Channels you can hide, rename, renumber, and reorder them. These edits do not exchange them for Premium channels. Choose Explore Premium to return to the live guide, where additional channels appear dimmed and labeled Premium. Browsing these rows does not change your channel or open an upgrade prompt; selecting a locked channel shows purchase options. Premium unlocks the full eligible lineup, including Plex collection channels, and lets you manage that lineup in Settings.

I added new media. When does it show up?

Currents checks your library when the app cold-launches, when you use Refresh Library in Settings, and when you come back after a long time away. New content is added to the schedule going forward. If your starter lineup has fewer than 30 channels, newly eligible channels can fill the remaining places. Existing starter selections stay while they remain eligible; adding content does not reshuffle them.

A program showed "This program is unavailable."

That means Currents couldn't play that particular file. Usually that's a moved or deleted file, or a server that's busy or unreachable. The channel keeps its schedule and the next program starts on time. You can press Retry, or surf to another channel.

Playback keeps stalling.

Currents automatically asks your server for a lighter stream when it detects repeated stalling, and climbs back up once the connection proves it can carry more. If it's persistent, try setting a lower ceiling in Settings → Playback → Streaming Quality. A wired Apple TV, or a server with hardware transcoding, makes the biggest difference.

How do I manage or cancel my subscription?

Subscriptions are handled entirely by Apple. On your Apple TV go to Settings → Users and Accounts → your account → Subscriptions, or manage them from any iPhone, iPad, or Mac signed in to the same Apple Account. Deleting Currents does not cancel a subscription. Buying lifetime does not cancel an existing subscription; cancel it separately to avoid renewal. Restore Purchases is in Settings → Premium. Refunds are issued by Apple, not by Wave Labs.

What happens to my channels if I stop subscribing?

Your free starter lineup remains available. Channels outside it, saved custom channels, branding, video clips, and individual channel timing become inactive when Premium ends, but your setup stays on your Apple TV. Restoring Premium reactivates it automatically. Playback follows what is airing now. Existing active subscribers keep Premium without repurchase or reset.

Currents is an independent app and is not affiliated with or endorsed by Plex, Inc. For problems with your Plex server itself, Plex's own support is the right place to start.